Hola

I have been asked to pass on the following information to our members

If a subscriber has as issue with the ticket site in that they have been into the presale and cannot continue or their code has expired before completing the transaction, the sub should contact the ticket site CS. They have been made aware of the issue and can assist customer so they can complete their transactions. Their contact information is:

TICKETEK
AUSTRALIA
Phone: 132 849
Email: http://premier.ticketek.com.au/shows/show.aspx?sh=contactus

NEW ZEALAND
Phone: 0800 TICKETEK
Email: https://premier.ticketek.co.nz/membership/contactusdetailed.aspx


TICKETMASTER AUSTRALIA
Phone: 136 100 (please hit option 6)
Email:http://www.ticketmaster.com.au/h/customer_serve.html

If their code NEVER works or lets them into the presale – ie they have NEVER checked in even once, they can contact the u2.com CS team for help, the contact information is:

1-800--615-1324 (Inside the US)
+1-916-414-2921 (Outside the US)

or use the Contact Us form found in the top right of HELP PAGE
http://www.u2.com/help/index/

For those that contact me via the other thread, please be aware you need to contact Customer Service (CS) yourselves, those that have been resolved/re-set have made contact directly with customer service. I have been asked to not send names in, as it bypasses the official CS route, and can create some issues with codes being doubly re-set.

A quick reminder that your code if for ONE transaction for ONE show, for ONE location, on ONE date, for up to 4 (FOUR) tickets of the SAME TYPE. You cannot mix types of tickets. once you purchase a type of tickeet, your code is considered used, even if you only purchased one ticket. Also, some people are having issues with getting expensive seats when they input their code instead of another pricing level, you also need to contact customer service to complete your purchase.

At this time, this is about as much as I can do. I apologize for the delay's, and want you to know we will be analyzing what happen so it does not happen again (ever).

Again, please contact CS of the ticketing agency directly.

Thank you all for your patience and for recognizing that the moderators are NOT CS and are doing their best to help you all

Respectfully

Baja

END OF UPDATE

PRESALE AND TICKET SALE INFORMATION
WILL BE POSTED AS WE RECEIVE IT

Update Monday 8/23/2010 2 pm PST

The presale for the 5 New Zealand and Australian shows begins this week.
The times are as follows:

Group 1 (Horizon, Breathe, Magnificent, Boots) -
Begins Thurs. 26 Aug. 11AM and ends Mon. Aug. 30 at 12noon.

Group 2 (Cedar) - <- NEW SUBSCRIBERS
Begins Mon. 30 Aug. 1PM local and ends Wed. 1 Sept. 12noon.
All times are local.

The public onsale begins Friday 3 Sept. 9AM local.

If you have questions about how the pre-sales for

2009 and 2010 worked,

PLEASE READ http://www.u2.com/help/

AT THIS TIME, WE HAVE NOT BEEN TOLD IF THERE

�ARE CHANGES FOR THE UPCOMING OZ PRE-SALES (8/22/2010)

Please be aware that the venues and local radio stations might

have their own pre-sales, these are different ticket allocations

than the fan club pre-sales

ALL NEW SUBSCRIBERS WILL BE IN THE 5TH PRIORITY GROUP


Priority groups are :

1. Horizon
2. Breathe
3. Boots
4. Magnificent
5. Cedar
   

PRIORITY GROUPS ARE DETERMINED BY SENIORITY
which is defined as continuous membership to U2.com

New subscriptions take a business day or 2 to process, so you will have a delay in getting your code. Please be patient

Updates will be posted here, check back often - Baja